The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board. 13-09-2018 Next, BTs saved costs are taken off. BT Super Invest Product Disclosure Statement, BT Super Invest Additional Information Booklet, BT Super Invest - Super Target Market Determination, BT Super Invest - Transition to Retirement (TTR) Target Market Determination, BT Super Invest - Pension Target Market Determination, BT Super Invest Investment Options Booklet, $12.50 per trade, or 0.11% of the transaction value (if greater), 0.04% p.a. Our services may only be used by persons who have entered into a licence agreement with us, and use is subject to the terms of that licence agreement. A crash course to get your life together from careers and finances to self-care and relationships. I do not have a part number it was a pair of digital phones that came with the Halo package. Lending criteria apply to approval of credit products. 17h39, https://bt.custhelp.com/app/contact_email/c/1885. Post:GPO Box 3, Melbourne VIC 3001 Past performance is not a reliable indicator of future was this a special deal as it does not say anything about phones included with Halo do you have a digital phone line? there is no online or email to contact BT currently - you need to phone 150 then billing If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. Technical support. Email . What will my retirement age and lifestyle be? The simplest way to resolve a complaint may be discussing it with us by phone. When youre with BT moving home, its easy to bring all of their services with you. Sydney NSW 2001, Investors If you are unsure you should get independent advice before you apply for any product or commit to any plan. You should also consider obtaining personalised advice from a professional financial adviser before making any financial decisions in relation to the matters discussed hereto. Australian Financial Complaints Authority However, you should be aware that while we are an independently owned service, our comparison service does not include all providers or all products available in the market. 21-04-2020 18-04-2020 If you're a BT Business customer and unhappy with the product or service you've received, we want to help. *Note: BT Super for Life standard insurance has a pre-existing exclusion for a specific period. This information does not take your personal objectives, circumstances or needs into account. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Office of the Australian Information Commissioner Want to write to us? Your portfolio value and performance are likely to be different and will depend on the investment options you have selected and the time period over which you are invested in those options. Investment giant Vanguard has launched a superannuation fund in Australia with low fees and based on index investments. Please call us so we can arrange for you, or a family member, to talk to someone about your super in the language you understand best. We may receive a commission from selected partnered companies for the introduction of potential customers and business mentioned on this website. The property helpdesk is managed by a third party and are unable to discuss customer enquiries. If this hasnt worked, it could be a problem with your device. This package comes with a speed guarantee, stronger routers, double BT Mobile data, and up to 3 free WiFi discs to improve your speeds. However, note that if you choose to transfer a lump sum, there are tax and Centrelink implications. BT Portfolio Services Ltd ABN 73 095 055 208 (BTPS) administers Panorama Super. Moving house? What are the key features of BT Super for Life? Please try after 15 minutes. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. How much youre charged depends on how long is left on your contract. The information in the table is based on data provided by Chant West Pty Ltd (AFSL 255320) which is itself supplied In this video I will be showing you how to manage contacts on BT Mail. Email: BTFM, BTPS, WFSL and BTSL are subsidiaries of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac). The issuers of the products named on this website can be found in the relevant disclosure document. Payments can take 3-5 business days to appear in your account. Online:oaic.gov.au, If youve forgotten your online account details, go to the, Total & Permanent Disablement (TPD) cover, Transferring insurance to AustralianSuper, accessing your super, eligibility and conditions that apply, Read about the information youll need to complete your account application, consolidate all your super into your AustralianSuper account, Notice of intent to claim a tax deduction for personal super contributions, no repeated letters or numbers or sequences like 1234, no easy-to-guess words like your name or email, base it on a phrase that only you know which includes a mix of letters, numbers and symbols, pick something easy for you to remember but difficult for someone else to guess, dont reuse passwords from other websites or apps. Calling From Overseas:+612 9155 4070. We compare from a wide set of banks, insurers and product issuers. You've disabled cookies on the browser. ","anchorName":"#what-are-the-key-features-of-bt-super-for-life"},{"label":"What are the BT Super for Life investment options? These may change or we may introduce new ones in the future. Youll need to have your account number ready if you call. Sydney NSW 2000, Find a Product Disclosure Statement (PDS). You can do this either from the plug or the power button on the back of your router. BT Super for Life offers two different insurance options: standard cover or customised cover. feedback and complaints process, Easy English guide and accessibility guides. https://www.chantwest.com.au/financial-services-guide Set up your utilities, today! So there may be a delay between a super contribution amount showing on your payslip and that money appearing in your super account. BT Super Invest is built on the BT Panorama operating system, a market-leading technology that helps you manage multiple investments at once. If either of these are lower than your minimum, follow the steps below to report and fix the problem. BT Financial Group does not accept liability for any loss or damage caused by the use of the Clearing House service. Your first option is to call the BT customer service team on 0800 800 150. By cheque made out to BT Payment Services Ltd with your account number written on the back and sent to: Your BT account number (which you can find on your bill). Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. Top investment strategists are advocating caution for investors as they identify the top themes to focus on in the new year. To manage your account, view your bill or access other BT services, you need to login using your BT ID. All examples and images are for illustrative purposes only. Re: Is there a way to contact BT via email? Apart from any interest investors may have in Westpac term deposits, Westpac securities or the BT Invest CMA acquired through the BT Panorama products, an investment in a Super Product or a BT Panorama product or BT Margin Lending Margin Loan is not an investment in, deposit with or any other liability of Westpac, any Division of Westpac or any other company in the Westpac Group. Individuals should seek their own independent financial advice and consider the appropriateness of any financial product in light of their own circumstances and needs before making any investment decision. Luckily, there are a few ways you can complain to BT and get it seen to: BT will try and resolve your complaint as quickly as possible, but if it hasnt been sorted within 8 weeks or youre not happy with the result, you can contact the communications ombudsman who will have the final word. Investments in BT Super Invest are subject to investment risk, including possible delays in repayment of withdrawal proceeds and loss of income and principal invested. We use cookies for security purposes, to improve your experience on our site and tailor content for you. + 0.15%* p.a. If you are unsatisfied with our response to you, or the complaints handling process itself, or you did not receive a response within the required time frame, you may be eligible to take your complaint to an external complaints body. Please provide your full name, member number and any supporting documents. How has your fund performed? The courts would usually weigh several factors and existing provisions (e.g. By logging in I agree that cookies may be set on my browser. However, we aim to provide information to enable consumers to understand these issues. Y. We would like to reassure you that no changes to the terms, conditions, and features of your existing policy occurred as a result of the sale. If you decide to apply for a product or service through our website you will be dealing directly with the provider of that product or service and not with us. We recommend speaking to your super fund to arrange the transfer. Access forms & disclosures and learn more from our educational resources and webinars, Managed Portfolios (SMA) - Managed Portfolio Series, Challenger annuities via Asset Administrator. BT Super Invest Product Disclosure Statement(PDF), BT Super Invest Additional Information Booklet(PDF), BT Super Invest - Super Target Market Determination(PDF), BT Super Invest - Transition to Retirement (TTR) Target Market Determination(PDF), BT Super Invest - Pension Target Market Determination(PDF), BT Super Invest Investment Options Booklet(PDF). This gives a tracking number which can be used to reference any future correspondence, so its important that you leave that tracking number on any reply you send. Note: You can change your investment option whenever you want. 19h39. By providing you with the ability to apply for a credit card or loan, we are not guaranteeing that your application will be approved. Open an account in minutes If youre ready to get started you can apply online in about 10 minutes. If you want to talk about something we havent covered here, there are other ways you can contact BT about your broadband. Post:GPO Box 5218, Sydney NSW 2001 Utility Switchboard is a free service provider of UK utility-industry advice and price comparison. Please use one of the customer service options listed above. I've checked and we are not aware of any stock issues currently. BT Portfolio Services Ltd ABN 73 095 055 208 AFSL 233715 (BTPS) operates BT Invest and operates Panorama Investments and administers BT Super Invest and Panorama Super. If you have any questions about BT Super for Life or would like a copy of any material that is incorporated into this PDS by reference - marked with an - you can call BT Customer Relations on 1300 653 553. I do not want to call and clog up the lines for people trying to get urgent assistance. You can find your member number online, by providing your: You can also find your member number in your online account, the mobile app or on your annual statement. Post . Chant Wests Financial Services Guide is available at Calling from overseas: individuals between 40-49 years of age have been shown. GPO Box 2861 Its easy to open an account online. Our self managed super fund solution is built on BT Panorama, the online platform that helps you manage your SMSFs investments and cash in one convenient place. If you would like to contact BT about the specifics of your policy, you can contact BT by calling (02) 9274 5780. Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs Tracking your BT Business order online Getting Started with Email Lite (powered by Office 365) Live chat: Monday-Friday 08:00-17:00 Call us: 0800 800 152 Monday-Friday 08:00-18:00 i London Help and support; Contact BT; Back. Investor: 1300 881 716, Monday to Friday,8:30am 6:30pm (Sydney time), Adviser:1800 731 804 We also don't recommend specific products, services or providers. Opening an account is fast, simple and straightforward. If you made a request to consolidate other super into your AustralianSuper account it will take around 3 days for those funds to appear in your AustralianSuper account. Target Market Determinations for our products can be foundhere. Give us a call now, sit back and let us do the work. The following administration fees apply to your account: $540 p.a. Call 132 135 Things you should know BT Super forms part of Retirement Wrap ABN 39 827 542 991 ('Fund') and is issued by BT Funds Management Limited ABN 63 002 916 458, AFSL 233724 ('BTFM'), the trustee of the Fund. finder.com.au has access to track details from the product issuers listed on our sites. 20h08. Perhaps BT have never heard of WhatsApp ? What has been your return over the last 10 years with the BT super fund. The following form allows you to search all of BT. If you have attachments send your complaint by post or use the online form. Finder Wallet is an arm of the Finder Group specialising in blockchain technology. For further details, please refer to the relevant disclosure document(s) for the ETF, managed fund or managed portfolio option. Your new provider might be able to cancel your package for you when you switch, but its best to contact BT beforehand anyway. Self-directed investors who want greater control over their investment choice. Products, reports, ratings (Information) are based on data which may be sourced from a third party and may not contain all the information required to evaluate the nominated product providers, you are responsible for obtaining further information as required. on Thanks for your question. Please use one of the customer service options listed above. If you need to write to us, please check the back of your bill for the right address to use. It does not constitute tax advice and is based on current tax laws and our interpretation. We are not owned by any Bank or Insurer and we are not a product issuer or a credit provider. BT Financial Group does not accept liability for any loss or damage caused by the use of the Clearing House service. If your speed is slower than it should be, you can use this troubleshooter to report the problem or you can text HELP followed by your landline number to 61998. You should obtain and consider the PDS before deciding whether to acquire, continue to hold or dispose of interests in a Super Product, BT Panorama product, or BT Margin Lending Margin Loan. Speak to an expert and have your query resolved in minutes. BT ID or Email address. We noticed that you have JavaScript disabled on your web browser. For more information contact our fleet solutions partner. Please note that the information published on our site should not be construed as personal advice and does not consider your personal needs and circumstances. Thanks Michael. Identity verification on any device using your present methods have been locked for 20 minutes. You are about to post a question on finder.com.au: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Hello My son passed away in November 2016 & left a Will naming me as beneficiary on his life insurance & everything else he had.. Design your super Set your own pace and learn as you go, knowing you can always fine-tune your options. Making a withdrawal I have tried the BT help system but it is totally useless and goes in a loop and never gives you an answer? Adrian Ahern is your Customer Advocate whose role is to advise and guide our complaint team in how best to resolve a complaint and also to listen to customers and recommend changes be made to bank policies, procedures and processes. Forgotten your login details? Your account number starts with 10 or 11 (and is 9 digits), Your account number starts with 40 (and is 9 digits), Your account number starts with a C0 (C zero), A Product Disclosure Statement (PDS) is available for each of the Super Products, BT Panorama products, and BT Margin Lending Margin Loan, and can be obtained by calling 132 135, or visiting the. Please refer to the AFCA website set out below for more information. You have been temporarily locked out. Help > Create new Email address >. Please note, we are a comparison website and provide general advice only. 13h48. (like Internet Explorer or Google Chrome). We provide tools so you can sort and filter these lists to highlight features that matter to you. 12h30, there is no online or email to contact BT currently - you need to phone 150 then billing. Slow broadband speeds? Generally, you can access your super once you meet the conditions of release. Also check out the latest hints and tips for Panorama users. Add the VAT back on and that brings your cancellation fee to 67.32. . Your complaint will be reviewed in line with our FAIRGO principles. 13-09-2018 OurPrivacy Statementexplains how we use cookies. OurPrivacy Statementexplains how we use cookies. Access the latest product updates, training and client resources on the BT Panorama user hub. Hostplus has overtaken AustralianSuper as the top performer over 10 years. BT Super - For Life: BTA0287AU: BT Super for Life - Retirement Account: BTA0280AU: Income Protection as Superannuation: 39827542991004: Panorama Super: 39827542991002: SuperWrap Pension Plan: TCS0105AU: SuperWrap Personal Super Plan: TCS0106AU: Term Life as Superannuation: 39827542991003: Westpac Group Plan - Defined Benefit: 39827542991001 Zenith CW Pty Ltd ABN 20 639 121 403 (Chant West), Authorised Representative of Zenith Investment Partners Pty Ltd ABN 27 103 132 672, AFSL 226872 under AFS Representative Number 1280401 . Finder acknowledges Aboriginal and Torres Strait Islanders as the traditional custodians of country throughout Australia and their continuing connection to land, waters and community. any inaccuracy in such information. BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 RSE L0001090 is the Trustee of BT Lifetime Super - Employer Plan RSE R1001327 ABN 39 827 542 991. Sign in. As always, weve got you covered. GPO Box 1901 Melbourne VIC 3001 GPO Box 2861 complaints@australiansuper.com. Those who can maintain balance of $2,000 in transaction account. Let us help you out with your query. Read the relevant insurance in your super guide for more information. finder.com.au is one of Australia's leading comparison websites. This means if your claim is directly or indirectly related to a pre-existing condition or occurred within two years to the cover commencing, your death or TPD benefit won't be paid. Create one Quick links Track your order > Report or track a fault > Pay a bill > Get help or contact us > Download the My BT App > Looking for BT Mail? Full details are available on request. BT looks into all of its complaints in-depth to make sure all issues are put right and that it doesnt happen again. We dont compare all products in the market, but were working on it! However despite BT saying the order is complete they are still to deliver the phones. of your total balance. Well, Sal & Al are back for part 2 of the books that have shaped their 20s so far. Please refer to our FSG - Financial Products. To withdraw money from your super log into your account, go to request a withdrawal and follow the steps. As at September 2017 (source: 2017 Westpac Group Annual Report). We closed BT Super for Life in August 2022 for new customers. We value our editorial independence and follow editorial guidelines. + 0.03% p.a. Its quick and paperless. The fees and costs provided are current as at19 February 2019 and may vary from time to time. Home Uncategorized bt super contact email. If were unable to address your concerns over the phone, well acknowledge your complaint and investigate further with the relevant internal team or with our insurer (as applicable). Your application for credit products is subject to the Provider's terms and conditions as well as their application and lending criteria. Access a range of investments including shares, ETFs, ready-made portfolios, managed funds and more. The following form allows you to search all of BT. Forgotten your login details? 18-04-2020 Contact from abroad. You have had too many unsuccessful attempts to login. Let us set everything up for you and leave you with one less thing to think about when moving house! The product will automatically adjust to a more conservative mix of assets by increasing its allocation to conservative assets, such as fixed income and cash, and away from growth assets, such as shares and property, as you get older. | BT is the wealth management brand of the Westpac Group . It might not seem like a huge priority when you're younger, but your super portfolio is the key to a secure, comfortable retirement. Log in to your account and go to transactions to check all payments made to your super account. However, a BT WiFi extender could be quite pricey. Announcements, Guides & Community Updates. We use cookies for security purposes, to improve your experience on our site and tailor content for you. The average super balance is $154,350. on We hope that the information and general advice we can provide will help you make a more informed decision. There is a different Lifestage investment option for each decade, so you'll be placed in the investment option for the decade in which you were born. 18-04-2020 As always, weve got you covered. Other management, transactional and operational costs may apply to an ETF, managed fund or managed portfolio option. It is recommended that you talk this with legal experts who can help you get a clearer understanding on the right path to take. Find out more about how claiming a tax deduction works. Get BT email help to manage your BT email account, learn about security, setting up, logging in and how to reset a password. Keep me signed in Help > Create new Email address > product provider, We cannot provide you with personal advice or recommendations. Assuming this is 15 per month, that would take off 60 (154), leaving 56.67. 1300 784 207 A Product Disclosure Statement (PDS) for BT Super Invest can be obtained by contacting BT on 1300 881 716 or by visiting www.bt.com.au/superinvest. Any products or services displayed on this webpage may only represent a portion of the options available to you. While such information is believed to be accurate, Chant West does not accept responsibility for Please refer to our Credit Guide for more information. If youre thinking of cancelling your BT broadband package, youll have to contact BT 30 days before you leave and let them know you want to cancel.