What are the error codes on Verifone VX 520? Transaction has been declined because of the error while updating the database. Tap if the customer has a contactless payment instrument, such as a contactless card or a mobile wallet on a smart phone, then they should tap or wave it directly over the card reader's display screen. Copyright 2023 VeriFone, Inc. All rights reserved. Check Terminal Comm settings (Enter>Setup>Comm): Try toggling FastConnect or Reconnect (Setup Menu > Comm), Try a different phone line. If this error message repeats, escalate issue to Technical Support for investigation. Save my name, email, and website in this browser for the next time I comment. Press Cancel if the Time and Date appear on the screen. This error means the terminal's 9 digit serial number is either (1) not recorded on the account or (2) recorded incorrectly. Transaction has been declined because the processing code mismatch has occurred for transactions, message type. If necessary, you can press and hold the [3] key to feed the paper. Transaction is already voided. Information in the Detail Report can be used to research a specific customer's transaction in your current (open)batch. Transaction has been declined due to the unavailability of PIN change option. -If you are connecting your card reader to a telephone line, plug one end of a standard telephone cord into the phone port on the card reader and the other end into your telephone wall jack. If you come across this problem go through the steps below-, If you ever come across this error, go with following the steps stated below-, This problem is mostly known as the reboot loop problem. Note: You can connect both Internet and phone cables to the card reader, so that your card reader can automatically switch over in the event of Internet connectivity problems. - Select Any Receipt to reprint a previous transaction. The transaction has failed because the transaction tried to perform is not allowed. Phone for authorisation, Card acceptor call acquirer's security department, Refer to card issuer's special conditions, No account of type requested. Press Enter to go to the main menu. Transaction has been declined as the amount entered is exceeded the limit. Delete Group 1 RAM files and follow remote download instructions for reloading VMAC. If you do not see COMM SERVER listed on the Summary Report then we can definitely conclude its a bad Dual Com terminal that is refusing to recognize the device as Ethernet capable (Dual Com). Take off the back cover and unplug it from the power plug. Before you start The codes below apply to credit cards. You will find your answers here! What are the error codes on Verifone VX 520? Corresponds to Visa's, SCA Exemption Soft Decline. Close the case, rip off the extra paper and you are good to go. checkbox. This can happen during clearing of batch, batch review, or any other admin transactions. Reset the machine's connection. User Manual. Step Two: Enter sale amount using keypad and press Enter. Transaction is not allowed because the batch is not empty. H\Qk >0 Difference between static and dynamic IP's: When a device is assigned a static IP address, it does not change. v1.5.2-385. A Ping test is to attempt a connection between the terminal and an outside IP address. Input the password- 1, Alpha, Alpha, 6, 6, 8, 3, 1, and press enter. Press Cancel key, and then proceed with the card (PAN) number entry. Error-Codes (1) Author: -Press [F2] to search for authorization-only transactions. Some customers may present a dual interface card . All U.S. merchant services are provided by Paymentech, LLC ("Chase"), a subsidiary of JPMorgan Chase Bank, N.A. - If you need to void another transaction, search for the transaction by the amount or the last four digits of the customer's card number. In some cases, the device's 9 digit serial number is mislabeled underneath the machine. Check for the clerk server status and re-try the transaction. Press the F2 button and the No answer will be selected. If you are still having technical trouble, have a question about fees or need general support for your existing processing account, you can call 1-888-886-8869. If these instructions are not followed and the terminal is damaged it will. <>stream {3OC(v _t>HpqBfBV4o4Fd0oY]WU\e"2"3uj y} Retry the download. - Follow the screen prompts to search for a previous transaction. Transaction has been declined due to an internal error. Reference the below lists for explanations and potential solutions of decline codes you may have encountered for the TSYS and Elavon US processors. Refer to I'm not sure. If the power cord is plugged in when processing a transaction, unplug the power cord and try again to process a transaction. Instruct the client to press the Cancel button and restart the download again. Press "F2" for CommServer. Press Enter key to re-try with the previous transaction in scope. - To search using the invoice number (printed on the receipt), press [F4]. The non manual card entry options are: EMV transaction, MSR transaction, Contactless transaction. Now, proceed with adding the parameter DHEAP. This can be because of batch empty or preath no present scenario. Authenticate and tap/re-submit authorisation again, Acquirer requested SCA action not supported, Does not fulfill AML (Anti Money Laundering) Requirements, Transaction type not permitted for offline processing, Authorisation order (recurring payment) revoked. Transaction has been declined due to the card swiped or inserted is not personalized. If the paper roll is not properly placed in the terminal then it wont be able to print it. This can be with all types of transactions like: wrong invoice number for void transaction, Refund, Reversal, Batch empty or Unadjusted Tip transaction not present scenario, Cashback, Advice, Report Generation transactions if record is not available for particular paramater/ID. If this error strikes repeatedly, verify the phone line is an analog line and not connected through a splitter. You can verify this by running your fingernail down the side of the paper it should leave a line. This issue could be indicative of a memory problem. It's important to note that you should never plug a PIN pad into a powered-on card reader it could damage the equipment. Inspect the application list for programs taking up unnecessary memory noting how much memory is left on the terminal and the group number (1-15). This is a nasty procedure some credit card processors do to "booby trap" the terminal and prevent merchants from downloading different applications on it, including a competing credit card processor. Move the terminal to another location to retry the download (such as office fax line) or connect the terminal to an Ethernet connection for Internet downloads and transaction processing. Transaction has failed because the card configuration has failed. MAX_TIP_ADJUST_COUNT: are one of the most common problems of the VX520. - To begin, press the $ Icon to open the Tip Adjust menu. Adjust the values as necessary and retry the download. If your getting Connect Failed, TCP/IP Failed or any sort of IP connection errors, check for CommServer. If the problem persists contact the VHQ admin team. startxref About Matthew I McCartney. Remove the cover from the bottom of the terminal. The below options can be configured for this screen based on the merchants requirement. Press and hold the green Enter key to restart the terminal. Possible reason could be because of the existing child records of the concerned record. 0:00 / 1:44 How to Resolve Common Connectivity Issues with the Verifone VX 520 360 Payments 353 subscribers Subscribe 51K views 5 years ago This video will show you how to resolve common. error, our Technical Helpdesk may be able to configure your terminal to temporarily transact over a phone line. 1794 0 obj All VeriFone Vx805 PIN pads used for PIN debit transactions will also need to be updated. Learn more about interchange here. Re- scan the QR code again and if problem persists contact the VHQ help desk. This is one of the most seen problems of the Verifone VX520. TERMINAL table -> AMOUNT_ENTRY_MAX_LENGTH : 9 and AMOUNT_ENTRY_MAX_VALUE : 99999999 and it is changed according to the CASHBACK_CEILING_LIMIT in the acquirer table. Troubleshoot Network Wi-Fi, Internet, Mobile + Dial Transaction Processing Peripherals PIN Pad + Printer Power + Cabling Power Cords, Power Packs + Cables Terminal + Keypad Display Contact Us Need more support locale selector dropdown: - United States: open in new window selected, locale selector dropdown: -Canada: open in new window, locale selector dropdown: -Europe: open in new window, Petroleum Fleet - VX 520 Quick Reference Guide, Wireless (WiFi) Setup Guide for the VX 680, www.jpmorgan.com/europe/merchant-services, Learn how to read your statement by using our. 3. Follow it up by selecting download by pressing the 2 numbered button. (5 rolls) 2 1/4 X 50 Thermal Paper Rolls Verifone Vx520 Ingenico ICT220 ICT250 FD400 Clover Mini Receipt Paper and Mobile Printer Square Terminal register receipt paper roll - BuyRegisterRolls. -Use the Arrow Icon to navigate through the Report Menu. Press Enter to proceed with the main menu. Verifone VX520 Training Guide COMMON ERROR CODES BAD ACCNT# Description: The card number being used for the current transaction does not pass the . Find many great new & used options and get the best deals for Thermal Credit Card Machine Paper for Verifone VX520 2 14" x 50' 10 Rolls at the best online prices at eBay! The BIOS is corrupted and the terminal must be replaced and repaired. In general, 00 is the only approval code our system will return (the rest are all decline codes). To get to the Commserver, payments and gift cards screen hit the * button above the red X key. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. If you getDNS Lookup error, it cannot connect outside of the network, try troubleshoot and repair within the diagnostics menu. You can troubleshoot it with a simple search using ourError Message Help. This can be because of batch empty or preath no present scenario. - To search using the last four digits of the customer's card number, press [F3]. - Balance enquiry has been cancelled Note: Steps may differ slightly if you're using a separate PIN pad with your card reader. -Hold the roll so the paper feeds from the bottom of the roll when the card reader is facing you Then retry the download. Seeing an error message on your card reader? Troubleshoot VeriFone VX 520 terminals. Make sure your ethernet cable is plugged into the ETH port. 28 Sept 2016 User Manual. Unplug the power cord, leaving the Ethernet cable attached, and wait five seconds. Then Press Enter and 7 at the same time. Press 2, Alpha, Alpha, Alpha, and #C will show up, Press 1, Alpha, Alpha, and #CZE will show up. Press Enter key to proceed with the previous transaction in scope. This error means the card swiped at the terminal could not be recognized by the host system. So that was it. VX520 ETH port and power cord connection My terminal is still displaying the error, what do I do? If you see the CHECK SUM blinking message at any time during the bootup phase and the terminal is otherwise inoperable the terminal is toast. Select Clear Batch. If so, try to remove(bypass) the splitter/DSL Filter and connect directly to the phone jack. In that case, you will have to call your service operator. If the No Applications Present message displays on bootup, it means the VMAC operating system was installed but no applications have yet to be installed. State Code: Enter Two Letter State Abbreviation Press Corresponding Numbers on key pad and Press the star key to ensure you are at the operating system home screen. Transaction has failed by the operator (admin) by pressing the Cancel button. After successful merchant services download, retry loyalty application download and verify the loyalty app properly displays in the root menu and can be accessed to process transactions. We have discovered a technique that sometimes works. Press the * key. Transaction has been declined due to failure of the requested decryption. -If you want to void a different transaction, search for it by pressing [F2]. xY[oFFe%FcCve/-X^DTb89|gRmJRTX-7l*F7Nn5/y-4'?O=J9'vWKYn`g~_T8x6>x`G>e?sJ6txc3h3R4tBV$hf^!|e9Z%RZ|~2g+?K|H$Ee W|PgI4e=]}^+c_-ch& 0sW"94HA,m~ & >^*yFTU=xslZWY.%9g9mzd$Q$TFPq&_QJRtMyZ KCe"X'E{Gi9E .knI0Y"zM/. Then retry transaction. VeriFone, 2744 N University Drive, Coral Springs, FL 33065, USA, Klarna payment actions via Verifone Central, MobilePay payment actions via Verifone Central, Vipps payment actions via Verifone Central, PayPal First billing agreement transaction, Integration Guide for PayPal Express Checkout, Approved, account type specified by card issuer, Approved for partial amount, account type specified by card issuer, Approved, terminal unable to process online, Approved, transaction processed offline by terminal, Approved, transaction processed offline after referral, Approved as paper cheque. Transaction has been declined because it is already voided. If you are using a pin Pad for debit purchases, plug this in before plugging the terminal into a power source. is a wholly-owned subsidiary of JPMorgan Chase & Co. Chase's website and/or mobile terms, privacy and security policies dont apply to the site or app you're about to visit. This is yet another most witnessed problem of the VX520. - To reprint the receipt for the most recent transaction, press [F2]. Transaction has failed because the terminal id mismatch has occurred during the initialisation of the terminal or reset of terminal to default settings. If you still see the application in one of the groups, then you will need to clear the RAM and FLASH from that group as well. 360 Payments lives by the motto Full Service. Transaction has been declined due to wrong signature in manual entry mode or signature for PIN by pass mode. JP Morgan Chase Bank, N.A. Configure the correct information or contact VHQ help desk team for further support. -If receipts are not printing and a "no paper" error displays on your card reader: You will get back to the sales screen and the problem should be gone. Transaction has been declined due to failure of the Token authorisation. If this error strikes repeatedly, verify the phone line is an analog line and not connected through a splitter. Date Available. Transaction has been declined because the maximum number of transaction per batch has exceeded the limit. The communications chip is damaged and the terminal must be replaced and repaired. Transaction has been declined due to number of PIN entry tires exceeding the configured limit. Thank you very very much for your time. If prompted to pass terminal to customer, bypass by pressing enter again. From payment processingto foreign exchange, Chase Business Banking has solutions and services that work for you. If you do use a VeriFone Vx805 PIN pad, call us directly at 1-877-997-9473. Transaction has been declined due to the unavailability of clerk server. You can use this terminal to process over dial up but if you require Ethernet connectivity of the loyalty program, send the terminal back for repair or replacement. Please have your merchant ID available for identity verification purposes. Do the Settlement transaction to complete the pending settlement.