Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. If you make a last second purchase, you are putting yourself at risk. Please Refund at least $1000. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. And in checking with the Keillor show I found that the show was not sold out! Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. What 4 Analyst Ratings Have To Say About Vivid Seats. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. This is not what I paid for. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. From over pricing. What kind of scam is this? Report as inappropriate. Day of game they said only had 2 tickets available and sold my other 4. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. They refunded, but I am out 2 nights for the hotel. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse . Long story short I never received the parking pass and had to pay in full at the gate. We were refused. I had listened to his show on the radio (and bought many of his books) for many years. Do I need to print these tickets? This complaint was posted by a verified customer. It went to automated system and never got a person to talk to. Phoney Company! The 21st was spent on the phone trying to aquire our tickets. I had a purchase trouble on Vividseats. WRITE REVIEW. I asked to print the tickets for my group but was told I had to use the electronic system. No issues at all, would use them again. Vivid Seats denies these . The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. However, no matter what link they have provided I cannot access these tickets. I then twitted Customer Service and again advised these were upgrade. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? If I purchase both sets, will the seats be together? 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. MONTANA FOREIGN LIMITED-LIABILITY COMPANY. THEY ARE SCAMMERS. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. Could never get the tickets. The name on my ticket was someone who purchased tickets the resold them through vivid seats. Verification can help ensure real people write reviews about real companies. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! With the plethora of ticket resell sites, this is one to avoid. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! All I got was a run around, excuses, and finally no response what so ever. VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. In this guide, I will be reviewing Vivid Seats in detail. Sign up to receive our free weekly newsletter. I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. You are paid through PayPal after the event occurs. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. I expect to pay the normal service fees, but not what you charged me for the tickets. For further help, send us a direct message. Very helpful indeed! Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. Save. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. Copyright 2022 Consumers Unified LLC. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. Received a correct order confirmation but when the tickets came in they moved me to a different section. I tried calling two hours before my event as the tickets never arrived. How you capitalize via mass buyout of tickets and resell with fees and markup prices. The second time was one of my worst experiences trying to buy event tickets. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. 2. bradsaid 1 yr. ago. I called Vividseats and was told there was nothing they could do. I received an email a few days before the game to "Confirm my email". Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. Vivid charged me 78 dollars for a 30 dollar ticket. 5.5 Total Score. Our online support team is here to help resolve your concerns. We apologize that you didn't receive the tickets you requested, Charlotte. Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. I bought 3 with the insurance. The event was then rescheduled for July of 2021and then cancelled again. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. I don't expect they are willing to give an apology. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. 1,560 talking about this. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. It was smooth and I didn't have to do all re-ordering process again. Thank you, you have successfully subscribed to our newsletter! Worst ticket platform that gives two sh*ts about their customers. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. Vivid Seats is an independently owned and operated online marketplace. Full refund and apology for lack of ticket delivery. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Recent customer reviews are positive. He was absolutely fantastic at his job. Enjoy reading our tips and recommendations. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. I purchased tickets for the New Edition concert through Vivid Seats. They refuse to give refunds for anything. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. I would like to warm people to avoid buying tickets through Vivid Seats. With 30 mins. That means the seats were $351, not $264. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. I have knee issues so very kind to help so we don't walk far. Submit a complaint and get your issue resolved. Vivid Seats Review: Is it Legit, Reliable or a Scam? 3 for $533.58. This was an absolute nightmare. We invite you to reach out to our online support team by social media. Bought 6 tickets and only 4 were transferred. We could not access or find on Ticketmaster and vivid customer dis-service. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. We appreciate you bringing this matter to our attention and will be following up with you again soon. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. Overall, my experience was very positive. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). Avoid purchasing thru Vivid at all cost. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. Tickets to Aint to Proud Stage Play in West Palm Beach. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. Gain trust and grow your business with customer reviews. A refund or seats in RTC4. Here are 8 tips for writing great reviews. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. The buyer is responsible for these costs. Ren was very helpful answered my questions and helped me get the tickets I was looking for. Thanks Vivid Seats. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. I expect to pay the normal service fees, but not what you charged me for the tickets. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. FAQ. I thought maybe that was the seller. Call and ask what the service charge is before buying. vivid.seats from Vivid Seats has responded Posted Feb-14-2023 Hi kkeenny, we are sorry to hear that you had trouble getting into the basketball game you had ordered tickets for. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. So I recommend never buying anything from this place. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. I feel sorry for other customers who have lost a lot more money than we did. and then vice versa on the inventory thing. This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. This will help us to determine next steps. He was quick to answer my questions and quick to book my tickets. Apply this Vivid Seats coupon code for $15 off first . They are efficient, professional and the price is always right. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. Unsubscribe at any time. Claim it and get a lot of features. Share your photos and videos with others to prove the truth of your words. I do expect a responce and an apology for this overcharge. We were also told that the tickets would show up within 48 hours on the event. She says no digital. Products used:Tickets for an upcoming football game. We are all set now and appreciate her cheerful assistance. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). Wed, 11 May, 2022 at 5:09 PM. We recommend the company for anyone looking for deals on concert tickets or shows in the United States. Desired outcome: Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. The staff are even more amazing. I have put in calls, live chats and emailed customer support. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. I have bought tickets through Vivid Seats for two different concerts. Date of experience: 26 February 2023. All for the seller, not for the customer. Ordered tickets for Gary Allan concert last September. and their online chat system is useless. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. I specifically chose a section my whole group is in. How do I determine the seat numbers for a ticket listing? I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. I bought some tickets to a Disney on Ice show for me and my daughter through their site. The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. Downgraded Tickets Sent - Not what I paid for. To sell tickets, they must meet Vivid Seats requirements. The issue was they didnt have the tickets, but had 2 close by. Great service. Sometimes the choice seems insufficient to customers. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either. Most complaints are from ticket billing and delivery issues. Great customer service skills. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT We launched @recap.email and legal webhooks. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. They deserve to go bankrupt as they cost me $800. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. Its not right that they say they have no control over the seller. Purchased parking for the Super Bowl. Takes no accountability for a time glitch that had us go to a show at the wrong time. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. The Insurance is not included. Barbara, who is my agent, was absolutely the best that you could have. Claim your listing for free to respond to reviews, update your profile and manage your listing. Chicago, IL 60606-0606. Desired outcome: I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. My credit card was charged $328.30 that day. We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Never again. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. I just want the Tickets I spent over 2 thousand of my hard earned money on. We absolutely value your feedback and apologize for the stress this may have caused you. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I simply want a partial refund because I feel that is fair. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. New customers can take advantage of this exclusive discount offer! Abel helped me and made the process easy. Dont use this site they are horrible. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. Original review: Feb. 9, 2023. We paid about $500 for the tickets in total. And, I will never refer you to any of my friends and family. I have read many many complaints about the 'fake' guarantees. We also confirm that your tickets are general admission. This is absurd! Then allows the seller to change the date to the day of the event. Desired outcome: He checked several times and assured me that the seats were handicap. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Click here to get notifications about new complaints of Vivid Seats. Providing an exceptional buying experience is something we want all of our fans to experience. That clearly didn't happen bc I received NO TICKETS! They made me jump through hoops to get my money back. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". I usually stick to stubhub. Vivid Seats is as legit as ticketing sites come. Absolute worst customer service ever. How do I know I can trust these reviews about Vivid Seats? Looking for the best way to buy and sell mobile tickets? On 02/16/2023, I bought two concert tickets. Ultimately, hung up on me. Well the day before the game which was 4 hrs from my home they quit responding to me all together. Angel P helped me out. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. I thought Vivid was a pr0n company. Vivid nor Ticketmaster seem to care about my issue. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. Vivid seats is such a scam!!! 2. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. I was terrified that I would not receive my tickets. The site is a fraud and they are aware. Read more Comments: 0 On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. He reassured me of any concerns I had and was very patient with me. Vivid seats sucks. Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. This is an unfair and unnatural economics meant to hurt you. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. In one order, my tickets arrived via email within an hour or so. I someone needs to hold ticket brokers responsible. Address: 111 N. Canal Street. When I got to the rodeo they couldn't find my ticket so I had to get a new one! We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. Especially since Vivid. says they have a no refund policy unless the event is cancelled. Desired outcome: I'm very disappointed in Vivid Seats. You advised that you arrived at 7:50 PM. Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. On December 13, 2022, I received the tickets from Vivid. It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. Nowhere on their site did it say that these two tickets wouldn't be next to each other. This information will help to determine next steps. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets.