Promotional offers may be modified or withdrawn at any time. Note from ENTOUCH CEO: Let us join you on your journey. If you would like to have your ACP plan on a separate device with a different phone number, please call Customer Care at 866-488-8719 or by dialing 611 from your enTouch Wireless phone. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. International calling is enabled for direct communications between 2 people; certain numbers (e.g. SIM Card Activation Smartphone Activation How to Keep Your Phone Number SIM Card Activation Videos stream at DVD quality (480p). To continue receiving your ACP service with enTouch Wireless, you must make or answer a voice call or send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from enTouch Wireless at least once during any 30-day period. Find your state-specific qualifying information here! Using MyAccount, you will be able to change your email account passwords, create new email accounts, and find out information about your broadband service. enTouch Wireless reserves the right to block calls to any country or international number range without notice. Enter your mailbox number (area code and phone number) . Premium Channels; TiVo; TiVo Stream 4K; . You must use your phone to continue to receive service. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. CA subscribers on the free combination Non-Tribal Lifeline + ACP plan with Unlimited Talk & Text + Unlimited Data will receive an allocation of 14 GBs of data. Unlimited does not mean unreasonable usage. The ACP will replace the Emergency Broadband Benefit Program, effective December 31, 2021 for new subscribers, or on March 1, 2022 for existing EBB subscribers. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors, may affect speeds. Review updated: Jan 13, 2023. Congress recently created the Affordable Connectivity Program, or ACP, which is a new long-term, $14 billion program. When you receive your new phone in the mail, call Customer Support at 866.488.8719, Copyright 2023 enTouch Wireless All Rights Reserved. The ACP monthly service and device discounts cannot be transferred to another household or individual. Offer not available for existing enTouch Wireless customers. enTouch Wireless offers a FREE phone* with service to qualifying individuals nationwide! For additional information about broadband speeds, including network limitations, visit https://entouchwireless.com/internet-transparency/. Your Name *. Subscribers in states other than CA on the combination Tribal Lifeline + ACP plan with Unlimited Talk & Text + Unlimited Data will receive an allocation of 23 GBs of data. Safelink Wireless. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. enTouch Wireless reserves the right to block calls to any country or international number range without notice. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. Tell Customer Support you want to Port your current phone number to your new phone. They apologize. Divorce decree or child support document. You may choose another service plan by paying the applicable undiscounted rate for any of our plans available at that time plus applicable fees and taxes. Read More Award-winning support is just a tap away. This review was chosen algorithmically as the most valued customer feedback. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). enTouch Wireless provides high-speed broadband service to ACP customers. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. Thank you we really appreciate your business. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts of up to $30 per eligible household on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands) and up to $100 on certain connected devices (with a required co-pay of between $10 and $50). If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. All you need to do is ask we make it easy! While enTouch provides Free service through Lifeline to eligible customers, enTouch uses the same technology and connections as non-Lifeline cell phone providers. You can contact enTouch Wireless through their number, 1-866-488-8719, for more info on the 'Bring Your Own Phone' program. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. Copyright 2022 enTouch Wireless All Rights Reserved. For more information about the ACP, you can call us at 866-488-8719 or 611 from your enTouch Wireless phone. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. Click account settings, scroll to the bottom of the page and click Port out information to view your account number and PIN. B14. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. Additional eligibility criteria are unique to ACP and do not qualify for Lifeline, including Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast (including through the USDA Community Eligibility Provision), WIC Program, and income at or below 200% of the federal poverty level. Please be sure all of the above information is accurate before calling. Enroll Today! International calling is enabled for direct communications between 2 people; certain numbers (e.g. Lifeline Assistance Programs. Additional eligibility criteria are unique to ACP and do not qualify for Lifeline, including Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast (including through the USDA Community Eligibility Provision), WIC Program, and income at or below 200% of the federal poverty level. Our ACP Terms and Conditions apply, available at: https://www.entouchwireless.com/affordable-connectivity-program/ in addition to any others communicated to you that are specific to your service plan. We're here for you, 7 days a week, 7am-12am Eastern. All devices sold by T-Mobile (and many that aren't) support automatic configuration of your network and data settings. Ticket Type *. You may choose to take ACP benefits from a service provider other than your existing Lifeline provider. Long story short, Budget transfered the number to Entouch but the latter refused to acknowledge a port request from another carrier. enTouch Wireless offers a FREE phone* with service to qualifying individuals nationwide! *All forms of ID must be valid and used before expiration date. (CN) - A family blames a rehab program for rooming their father with a schizophrenic who stabbed him 139 times and slashed his throat. 2) You authorize enTouch Wireless to disclose necessary information that you have provided to third parties, or information that enTouch Wireless has obtained about your rewards account: (i) to agents of enTouch Wireless or its affiliates, such as independent auditors, consultants or attorneys; (ii) to comply with government agency or court . Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. An eligible household is limited to one monthly service discount and a single one-time device discount. Power On the phone and call 866.488.8719 to Activate! Please enter your username and password to access your account. If you have additional questions, call us at, Has an income that is at or below 200% of the, Receives benefits from certain federal assistance programs: Medicaid, Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income, Federal Public Housing Assistance, Veterans and Survivors Pension Benefit, Special Supplemental Nutritional Program for Women, Infants and Children (WIC) Program, or. Service plans are posted on enTouch Wirelesss website at, enTouch Wireless provides high-speed broadband service to ACP customers. enTouch Wireless reserves the right to block calls to any country or international number range without notice. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. Offer not available for existing enTouch Wireless customers. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. . OFFERS MAY VARY BY STATE and service may not be available in all areas. Unemployment/Workers' Compensation benefits statement. Lifeline is a government benefit that provides free cell phone service for eligible customers. A household is eligible to receive an ACP discount if a member of the household meetsoneof the criteria below: Households residing on Tribal Lands are additionally eligible to receive an ACP discount if a member of the household meets one of the criteria below: ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and your ACP benefits will end. 3 consecutive months' worth of your most current pay stubs. If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and your ACP benefits will end. And yes, you will have to pay a reconnect fee for each Astound Broadband service (cable, phone, Internet) that has been shut off due to late payment and reconnected. Apple iPhone 7 Plus Select Now Free Samsung Galaxy S9 Plus Select Now Free Samsung Galaxy A10E Select Now Free Apple iPhone 7 Select Now Unemployment/Workers' Compensation benefits statement. Our terms and conditions will apply. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Your Lifeline benefit and ACP can be combined and applied to the same service plan or applied to different service plans. To see where enTouch Wireless offers Lifeline, visit https://entouchwireless.com/lifeline/. *Unlimited data does not mean unreasonable data usage. *All forms of ID must be valid and used before expiration date. Special Offers; Enhanced Whole Home WiFi; Wireless Home Sound System; Digital TV. with Q Link chat. To ensure eligible Americans have access to critical communication services the Federal Communication Commission established the Lifeline Assistance service in 1985. If you would like to have your ACP plan on a separate device with a different phone number, you may contact enTouch Wireless customer service. Carrier on Customer's Account *. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. For additional information about broadband speeds, visit https://entouchwireless.com/internet-transparency/. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. B10. ACP Program benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. In the event the ACP Terms and Conditions and the standard terms and conditions conflict, the ACP Terms and Conditions control. Receives Bureau of Indian Affairs General Assistance; Participates in Head Start (only households meeting the income qualifying standard); Receives Tribal Temporary Assistance for Needy Families (Tribal TANF); or. Social Security benefits statement. Divorce decree or child support document. OFFERS MAY VARY BY STATE and service may not be available in all areas. www.EnTouch.net 281.225.1000. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. An eligible household is limited to one monthly service discount and a single one-time device discount. Our Editorial Process Each year more than 60 Million users visit Technobezz to solve a problem or research a product. The discount amount available to subscribers who are enrolled in the ACP after the transition period will be up to $30 per month. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. Notice letter of participation in a qualifying state, federal or Tribal Program. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). Call us at 1 (855) 754-6543 or get instant answers. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. Contact ENTOUCH - We track your lighting, HVAC and refrigeration around the clock so you stay informed. Assurance Wireless has an average consumer rating of 2 stars from 156 reviews. OUR FACILITY. Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. BROADBAND DATA. Required fields are marked * Before you post your comment. entouchwireless.com/affordable-connectivity-program/, https://www.entouchwireless.com/affordable-connectivity-program, https://www.entouchwireless.com/internet-transparency/, https://www.entouchwireless.com/terms-of-service/, https://entouchwireless.com/internet-transparency/, https://www.entouchwireless.com/affordable-connectivity-program/. Should you need to reach our state-of-the-art customer service center, you can do so: By Phone: 1-888-543-3620 (OR dial 611 from your Life Wireless phone) By E-mail: info@lifewireless.com. Please see the full Terms of Service for additional information. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). Offer not available for existing enTouch Wireless customers. International calling does NOT include text messaging, picture messaging, or video messaging. 3 days, two port requests, a handful of CSR's that could barely speaky da English and one unhelpful "supervisor" later, we decided to call it quits. Step 4: You will be prompted to enter your pin. Online Account Access. The ACP is an FCC program that provides non-transferrable discounts on monthly broadband internet access services. The ACP shares the same qualifying program based eligibility criteria as the Federal Lifeline program, including participation in CalFresh / SNAP, Medi-Cal / Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund. enTouch Wireless may limit, alter, or discontinue your service if you generate abnormally high call volumes, abnormally long average call lengths, calls with abnormally high costs, abnormally high data use, or other disproportionate use when compared to those of other customers of enTouch Wireless. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. Servicing California and 33 other states! Create an Account Access and manage your account with ease, all in one place. Eligible subscribers who are enrolled in enTouch Wirelesss EBB Services as of 6:00 PM Eastern Time on December 30, 2021, will continue to receive service with an up to $50 EBB program subsidy (or for households on Tribal lands, up to $75) during a 60-day transition period, which lasts from December 31, 2021 to March 1, 2022. International calling is enabled for direct communications between 2 people; certain numbers (e.g. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts of up to $30 per eligible household on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands) and up to $100 on certain connected devices (with a required co-pay of between $10 and $50). This page provides required disclosures about the ACP and eligibility for the program, as well as the Terms and Conditions that apply to your participation in the program.
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