Seriously, Nadella is an example of the Peter Principle and MS needs new leadership that can harness the enthusiasm of their devs and customers to re-introduce Win phones and improve their offerings & quality across the board. Nhu Tran February 10, 2023 Satya Nadella at Microsoft Case Study 1. Regards Your best so far. And no Surface Phone. Updates? I'm shocked how the Surface tablets are doing. Nadella's job is to make Microsoft as profitable as possible, and I'm sure that he was under pressure from shareholders to cut the dead weight. This adds one more reason why Microsoft struggles in consumers market. The case study provides background on Nadella's challenges and context, as well as how he and his leadership team executed their culture change effort. By completely ceding this space, Microsoft is in effect abandoning personal computing. There are things I found on my 928 8.1 phone that my 950 W10M still cannot do? Even though I left WM almost 2 years ago, I was still using windows 10 as my daily drivers on my laptops/desktops. We believed in you? When he took the helm in 2014, he noted a critical company weakness: Microsoft didn't know how to social. You have lost a loyal customer in my and I am certain that there are many millions doing the same. Here's a bulletin for Satya NadellaYou have to have a range of products and services for your customers if you expect to keep them. Windows Azure, Microsofts IaaS and PaaS cloud computing could services slip given that Nadellas attention will be now more broadly distributed. This so reminds me of when I had my Palm Pre. I'm guessing that the Xbox is next on the chopping block, and I would be shocked if MS releases another console after the One X. Nadella's management decisions are definitely defensible - but I still think a mistake. And devs don't care for users that buy 100$ phones. And, given that Stephen Elop was tipped as a leading CEO candidate, some could be unhappy that their guy did not win. The truth is that they drop a very good system that is starting to work very well. I moved to Android after sitting tight with Windows Phone/Mobile through the 920, 930 and 950XL being pulled along solely by promises of "things to come". HE SHOULD READ ALOT OF BOOK!!! What was left was probably fixable to an extent. I thought that they knew that mobile is a key sector that they need to conquer by any means. What they haven't done is clearly shonw "what comes next" in mobile. Microsoft CEO Satya Nadella said that his company is prepared to seize market share and grow despite economic uncertainty over inflation in the U.S. and a potential recession in the near. Satya Nadella - Chairman and Chief Executive Officer Amy Hood - Executive Vice President and Chief Financial Officer Alice Jolla - Chief Accounting Officer Keith Dolliver - Deputy General. When Satya Nadella took over as CEO of Microsoft in 2014, he inherited a firm fading toward irrelevance, plagued by internal fights and inertia. No amount of money will encourage development, as app development is a recurring cycle between cost, income and relevancy. Here are 5 insights Nadella shared throughout their discussion that illustrate leadership qualities within the changing workplace. Then throw us a carrot and make Messaging Everywhere work. Satya Nadella. He learned the importance of daily gratitude from Michael Gervais and considers it . All to be left again, while they "retrench" themselves in another category. There has been a presumption that XP users would make the switch. Ha!! So the last part to me is the key, especially if you have had some initial success. In fact, I would say Nadella and the Board are collectively insane. I feel angry and betrayed for ever having stuck up for Windows Phone against the people around me with iPhones and Android phones. Joe tried to talk about how they "tried so hard" to get developers. "We have to get past what we describe as 'productivity . Nadella will come out of this looking like a savior. They develop for Windows and they get mobile, IOT, Desktop, tablet etc. I love how everyone seems to think Google and apple can conquer every market. Just because any phone has a big screen with a high res it does not mean it copied a Lumia! Will Microsoft abandon this thing in a year or two like he did with phones?". Good article. With the other phones, you're getting a complete experience and won't need to look for the chabgelogs every few weeks. Google Glass anyone? "Leaders think their . This has had to have had a big impact on Window 10 and its mobile ambitions. This tactic can work on mobile by allowing Project Astoria to be resurrected. Nuttela's Puffer-in-Chief LOL. The thing barely had any exclusive games other than the usual Halo,Forza, GOW etc and before you know if we are already on a generation refresh with the One X. Just as Google's Chrome was a trojan horse on Windows, Microsoft needs to build an app(s) on Android and iOS that consumers fall in love with and can't live without. The entire current management team and board need to be shot. Profits in the short term will improve, but viability of their technology will be replaced as customers seek other alternatives. You've even way over engineered Visual Studio so much that VB & C# are no long intuitive and much more confusing to use and develop in. Back in 2006 subscribed after being a Tester of Windows Live OneCare for Microsoft, used that til 2009, which then was replaced by MSE while it detection rate was good at first, then not good, then started to get better again, feeling a little safer using Windows Defender lately as it's now tightly intergrated into Windows 8.1 and 10, so likely hood of them dropping it maybe less now. Def agree with the comments about verizon.and little doubt that played a big part in the lack of window phone sales Good he's admitted that is a huge issue. He will destroy MS. Like a domestic violence victim, MS fanboys everywhere should be asking some critical questions about the relationship they find themselves in. The app-gap seemed to be coming to an end with the acquisition of Xamarin as a magic tool to gain developers attention. So long Microsoft. The common denominator is management arrogance and death spiral sub-optimization. One of Nadellas first major tasks was overseeing the completion of Microsofts $7.2 billion acquisition of Nokia Corp.s mobile-device business, a transaction that had been announced in 2013 despite the reservations of various Microsoft executives, one of whom reportedly was Nadella. Just my 2cts. So it wasn't completely stupid as long as it was the only way to stay in the race until you figure out something better. I really do enjoy windows 10 as the best OS for computers. Microsoft would then always continue developing for iOS and Android, but the first party app as a matter of example, always would provide the best experience on the Windows based devices that also ran APK binaries. Ballmer did, but of course short term profits is what share holders think about. With Microsoft nearly out of the consumer space businesses are feeling less inclined to use other Microsoft products because of the increased complexity. I always changed phone carriers just to get my hands on the latest Windows Phone. no. I feel betrayed and very disappointed. Yeah, it's called hundred dollar bills. why they killed project astoria? The dual SIM system is great for when I travel it allows me to separate which contact I call on which SIM. You dont need anyserver hardware or server OS licenses, just a Windows Azure instance that you can spin up (meter running) and down (youre off the clock) as needed. They have money they can waste now. Certain apps were noticeably missing, but it remained a viable platform for many people and was even quite popular in a number of countries outside the US. Anything you think Ive missed? This approach can lead to poor public relation and customer backlash. - Access to International Talent in Global Market One of the challenges Nadella Satya facing right now is limited access to high level talent market because of limited budget. Exactly! The list goes on. Facebook, Messenger, Line (in Taiwan, Japan), up coming iTunes, Netflix, Keeper, Instagram, TamperMonkey, Spotify, 8zip, etc. 10 years? I supported MS since before windows 7 but since Nadela took over I have seen them fail to support consumers. Edge is complete rubbish, Bing doesn't compare to Google for search. This was the straw that broke the camel's back and I very much doubt they'll be relevant at all, in the consumer space, in a few years time. Most mobile phone carriers are bundling ever more minutes and texts in plans because people have moved to data. Nadella needs to find a way to increase tablet sales, a device class that I suspect uses Windows Store apps on a larger per-unit scale than other form factors. In fact, without the iPhone Apple would be a struggling little company. For example, it was corporate spend that kept Microsofts OEM revenues from falling heavily in its most recent quarter. I mean what should force people to keep using Microsoft Office on the mini PCs of the future. yes you guessed correctly that is the smart phones that will be docked like you have seen with Continium. But there are no wow factor you put into the phone.. I hope Nadella has jotted down a note to himself: Do not attempt to re-create Ballmer developers video. I fail to see any good outcomes here. This presents Nadella Satya two big challenges how to maintain loyal customers and how to cater to the new customers. I was going to buy a new Surface Laptop. To get developers, they would have needed 25% or more at least, and users that spend money in the app store. However, there are a considerable number of things missing in Android as a basic function that Windows Mobile had built in for years. He called a a rejected platform and yet at 1 point, there were as many windows phone users as there are Mac users. Some (Low) percentage would simply not work anyways, depending on how they were written. That was the day I ordered a Pixel 2 and created a G-mail account. Very good comment @squire777and agree to most of it. Conclusion. Disney's DMA contract already wasn't renewed. I will keep my Lumia 950 XL until it goes belly up. That sh*t just doesn't add up. But at some point Surface will need to flip to the black. Yes, it could be a long time before that end, but the end has to start sometime. They could have moved the new Insider fork to just the X3 and kept a core group of loyalists happy while testbeding the tech. Now how will Microsoft stay relevant when the majority of the users dock their powerful Iphones or Android phones to a docking station and uses big scrrens and use Office software made by Apple or Goodle android. I will never understand how a software GIANT can be so damn bad as software. We invested time and money in you! A lack of mobile has meant that it has no "non-tech" information feeding in to change help its narrative. Some people say that Microsoft is interested in Enterprise, but I think that is questionable, because of their recent behaviors like leaving HP high & dry with the Elite X3 program, and leaving 35,000 "Enterprise" handsets at NYPD high & dry I must say I have enjoyed using windows phone but now it is causing a huge disappointment and frustration. There is virtually no Microsoft presence. Where did he come from Enterprise and servers. "Well-being is one of the most important pieces of productivity management 2. I see autistics as a gifted people to humanity. It would significantly provide an assistance to avail the opportunities of the external business environment. Very few. The kids are seeing a daily dose of Apple and Chrome. Current management thinks they cannot lose because of the Windows desktop dominance, but they are wrong because both consumers and enterprises seek intergrated solutions these days. - Changing Technology Landscape Machine learning and Artificial Intelligence boom is transforming the technology landscape that Nadella Satya operates in. When the camera started to fail on the Lumia 950 I thought whether I was going to get it fixed (it was out of warranty) or migrate to Android. They make great products and then abandon the users who buy them. Hi Bai, that's a valid point. Zain Nadella, 26, was born with cerebral palsy. There should be no tears shed for a company that does not need the consumers! I am currently in the process of selling my 3 Windows Phones, XBox One, Surface Laptop and Band and I will be switching over to another OS and believe you me I will NOT be downloadiing any apps or software that is associated with Microsoft and I hope many many others follow suite. instead of office/onedrive. And then they decide to abandon it because they never had the vision of a competeing third ecosystem. Jason. will consider using VM now. It limits the ability of the firm to build a sustainable competitive advantage. "My response is very eastern: We're making great progress, but we should never be done."1 The "lost decade" Just 17 days after founder and technical whizz Bill Gates handed over the reins to Steve Ballmer in 2000, the stock market crashed. Without that key influx of new devices, Windows 8.xs store is all gussied up with no one to dance with. Those budget phone buyers were never going to drive app development. While a Surface Phone would have me interested, to think the percentage of people who would care is above the 3% (if that), would be a dream. Does MS really think that Google and Apple are going to let it provide the cutting edge apps and services on their OS? Its up to Nadella to ensure that the Surface project can finally be taken off financial life support and walk under its own steam. I hope they also realise forcing edge onto people who don't want it is wrong too. Microsoft's CEO wrote for Fast Company about a quote from philosopher Sren Kierkegaard that . Figuring out the planto get from clunky licenses to a subscription-based future will be a key challenge for Nadella. One of the most amusing and disturbing anecdotes that Satya Nadella likes to tell about himself is this one, which hes repeated several times now. They need to be serious on there each and every commitment. Thats not an enviable job. Coolwill do. Ask Satya Nadella, CEO of Microsoft, what the most pressing problems are that he is working to solve right now and he will give you two answers. MS will be next IBM and after short time success in B2B market, they will slowly be lost like IBM does. That could go poorly. Facebook seems to be really putting in the effort with their VR offering. But the mere cost of Surface revenue was more than the revenue itself, meaning that the larger Surface loss for the period was much larger than you might think. Feel free to connect with us if you need business research. Of course most people don't know about or use W10 M so they will not be feeling as I do. the fact is Windows smart phones were not selling very well so Microsoft cut back on Windows smart phones.but Microsoft CEO Nadella and other Microsoft execs hinted Microsoft will make a smart phone that does not look like smart phone out there today. Finally, he admitted that he made a FUBAR! I"ve been abandoned with every MS product I've ever bought into: WinCE PDAs and phones, Win 8, 8.1, Zune, Surface RT, both the Band 1 and Band 2, Groove (Spotify sucks on my MS 950 and my Surface Pro 3). I am going with Nokia 8 next year. Strengths and Weaknesses are often restricted to companys internal - resources, skills and limitations. I generally agree withall of this. I've had a 950 since launch and none of those issues. They write new content and verify and edit content received from contributors. No mobile phone/mobile device means you are OUT in the future of big data and office work as the tect world moves on. @JaimitoFrog.Yeahthats the ticketMS would be bankrupt in 6 months. (And Im always amused by my colleagues when the 18 Things Satya Nadella Must Do Now to Save Microsoft phase begins.). It was about creating the other technologies can run so as those technologies mature people will have a platform to deliver those desirable technologies. Yet MS still makes the industry standard enterprise software. Should I take the bait yet again? Please forget about Win32 antiques. The bottom line is that the "Surface Phone" is going to have to be incredible to draw me back. - Credit Binge post 2008 Recession Easy access to credit can be over any time, so Nadella Satya should focus on reducing its dependence on debt to expand. and the world wide carriers will be afraid to deal with Microsoft smart phones under Satya Nadella's leadership. It's happening right under our nose and in 2 years all tabloids will say hey we did not see that coming.. God I hope you'r right! He and his team are guiding one the world's most significant high-tech companies. Nadella rose steadily through the ranks of Microsoft management. I wish this information had been available a couple of weeks ago. Unfortunately, its the personal equivalent of a longstanding corporate flaw at Microsoft, which (sometimes) enthusiastically launches products before theyre ready, then loses interest or dramatically shifts gears a few years later. Developers may see it as a new platform, and knowing how MS dumped windows mobile, they are going to be afraid to put any work into software for andromeda, for fear it will be dumped a year or two down the road. WP8 was the beginning of Microsoft's downward spiral in mobile because while they just started to get serious in mobile, iPhone was already in on it's 4th generation and Android was picking up steam due to it's open ended platform. What isnt clear and may not come to pass is whether there is enough market space for Microsoft to replace its traditional Office revenues completely, and then grow the sum. A typical day for Nadella begins with exercise and personal reflection. What he fails to see are the longterm effects of his short term decisions. All business end-users are consumers. It will go a long, long way. I agree, IBM now has declining revenue, because to the ordinary person, IBM has no relevance at all. Nadella should admit he made a mistake and walk back the decision to sacrifice not only Windows Phone, but all the folks who love it. It has experimented in various areas Leadership, Organizational culture. You lose your ability to retain talent or to recruit the best talent when futures are uncertain. :))) Are you smoking something? Enterprise customers will also begin to leave (check out municipalities who bet on MSFT mobile) as they seek integrated solutions. From this armchair analyst's view, the whole thing failed simply because Satya wanted it to. That would harm developer interest in Windows Phone, and by extension, the larger Windows ecosystem, thus harming the still nascent Windows Store. Sure, there's the Holodeck, but that's a plot device and not an actual envisioning of "how stuff gets done." Still, no amount of wishful thinking was going to save the platform. For all his success, Satya is extremely humble with unusually high levels of self-awareness and empathy, shaped by his life experiences and his crucibles. The high brass at MSFT has to be replaced. It happpened to IBM, Sears, GE, GM, Kodak, BestBuy, Polaroid, and a host of others. The people who run HDM were the same people within NOKIA and tried to push the company to make those X platform android devices. As a company standpoinnt he did the right thing. I love Windows Mobile for what it is but I am willing to give other things a shot with the caveat that I am going to very picky about the phone I get. But what about the wobblier parts of Redmonds portfolio? Apple is an amazing system for user interface . It just doesnt have apps. Herminia Ibarra, Aneeta Rattan, Anna Johnston (2018), "Satya Nadella at Microsoft: Instilling a Growth Mindset Harvard Business Review Case Study. Along with other noisy activist shareholders, ValueAct says its goal is to work constructively with management and/or the company's board to implement a strategy or strategies that maximize returns for all shareholders.. Even the iphone needed a reboot every week or two. I started with Windows CE 1.0 and went through all of the different iterations of mobile software that Microsoft shipped. except MSFT doesn't care about its own loyal users, with many of them switching to Android now. But well meant I change to LG V30, or S8 plus or note 8, but in this moment I cancel office 365, cancel groove, in the future cancel Xbox live, ea access , I cant belive, now I selling my Surface pro 3 to, my angry is to extreme I know, but I'm very angry. But as noted by NOT having a precesence in Mobile with a OS that cleanly integrates into the PC, they are failing. Where am I going in the future? Right now Microsoft's future technologies are orphaned. I tell you. Every professional is consumer but not every consumer is professional who builds, design something. Sounds alot like myself Matt. But then Microsoft came back to say "where shutting this service down - sorry about your DRM-laden purchases, bye now" and you said "well, I guess loving someone never means you have to say your sorry". The excitement, expectation, thrill, is just not the same).. By sticking with the current project he not only earns respect from consumers, he also makes his loyalty a rallying and starting point for everyone. The Universal Windows App system would be a great method for providing that frredom of choice if security is your primary concern then choose less apps and greater security choices. A better question is how well the larger set of tablet devices running Windows 8.x sell. Something we can print from, and something that doesn't suffer from poor performance. And it looks to me like a huge mistake. So Nutella just let down windows phone to focus on developping a bunch of Skype bots that nobody talk with? Amazon does it. Also, I was a Band user and a Surface 2 RT user MS has lost my trust as the only things that are actually still supported are my laptop and my Xbox (though they don't really do anything with the Kinect anymore). - Growing Protectionism - Nadella Satya should hedge the risk against growing protectionism ranging from storing data into international market to diversifying risk by operating into countries at different economic cycle. Nonetheless, ValueAct was persistent enough to earn a seat on the Microsoft corporate board, which it will occupy next month. Just how much will Satya Nadella get paid? MS still dominates most aspects of computer infrastructure and Android/iOS isn't replacing that anytime soon. If Microsoft is going to spend lots of money building iOS and Android apps to link Microsoft services to these OS, why wouldn't they do the same for W10M? But music is a different beast and the spotify deal enables MS to focus on their long term goal (OneCore etc.). Recommendations to Nadella. Love their outlook, and onenote but changes needed. Perhaps even that one will go universal app as many others . And that's not even addressing the recent past - remember that time you upgraded your Windows phone OS only to find that it didn't support streaming any of your videos from the Movies and TV store? Mobile is small?? Frustrating as hell! Activity Finance teams are taking on a new role - striking the balance between strategic . My L950 is still kicking. Consumers that nowadays exist around a mobile ecosystem. So market share never took off - regardless of the fact that the UI and overall experience was (and remains) far superior to the hunt-peck-oogle idiom of iPhone (which is like a nursery school toy) and Android (which sucks electrons faster than a Tesla at full speed). I have been a windows mobile / phone user for a many years. What's the world coming to,Trump's president and Microsoft thinks 3 steps backward is the way forward.Gave up on VR when I stopped buying desktops over 10 years ago,was fun,but only for 15 mins.Gaming laptops were just too good for the money,now phones are way too easy to do everything on.Can't go backwards,anyone got some sort of Ubuntu running on a 950xl?Sideways is better than backwards. Perhaps people will not go back right now, but at least they should have kept some marketshare by by not killing win 7 phones, win 8 phones and then now declare end of line for win 10 mobile phones in 2019 July like 2 years after launching two flagship phones(Lumia 950/950 XL) and only one year after HP Elite x3 release and well the recently released Alcaltel Idol 4 phone Also you fail to see the importants of big data and its relations with the smart phones and the built in software such as Google docs and on IOS Numbers. The announcement of the end of Groove on 12/31 together with a non-working Spotify app on my phone was the final straw for me. You stop doing useful things if you don't learn. Europe is a 500 million people big market so I don't think that's a small market at all. It is good that he has regrets, but too little --. Satya Narayana Nadella has been the Chief Executive Officer (CEO) of Microsoft by succeeding Steve Ballmer in 2014 and under him, the company had witnessed considerable growth. It seems he does not consider the consequences and we consumers are the ones paying the price. Intellectual Stimulation. Microsoft was among the first companies to exceed a $1 trillion valuation when it hit that milestone in April 2019. Yes it would excite the few remaining die hard fans here, but everyone else will yawn and continue with their Apple and Android devices because it will have no MOBILE apps. The main problem here is that people can actually find free substitutes for those. Look at how both the Surface Book and the Surface Studio took the vast majority of sources by surprise and the Surface Laptop only leak the day or two before announcement. If I ever make the switch to another phone, I will share that, but I'm one tough customer to get to change over from something I bought for a reason and I don't see that reason in another product. They can't even get a Cortana powered speaker off the ground. If Google made a Google laptop running android with similar interface to Windows. Satya Narayana Nadella ( ting Telugu: , / ndl /; sinh ngy 19 thng 8 nm 1967) l mt gim c iu hnh kinh doanh ngi M gc n . It seems the company is desperately looking to draw the attention of the audience without a defined plan of action. Spotyfi does not work at all on my Lumia 950 XL When starting, 5 dots passes over the screen for several minutes. I don't know what's the solution to that is. Yes. Not to mention, updates for Win 10 & applications are poorly done and tested, which makes them a dice roll every time, as you cross your fingers that nothing breaks on your systems. @Sean D. I completely agree. It really is sad that Nadella were so short sighted. So in hence higher risk, but doing so you stabilise your infrastructure and enable yourself to branch in via the replacement part, if the company is savy and has foresight. Hit Refresh describes how Satya Nadella brought new life to Microsoft by rediscovering its "soul" when he took over as CEO in 2014. I've been on Android for a year now, full time since the S8 came out. Their image is so strong that people want it blindly and make no mistake it will come truth in years to come (20 perhaps). Frankly, I don't trust MS any longer. That's ok though. But so is the future. . Weaknesses are the areas, capabilities or skills in which Nadella Satya lacks. The mythical Windows future device to change the world.
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